Refund policy

At The Nook Box, we aim to deliver quality products that make your everyday life better. If something isn’t right, we’re here to help.

1. Eligibility for Returns

We accept returns only under the following conditions:

  • Product is damaged, defective, or incorrect
  • Issue is reported within 48 hours of delivery
  • Product is unused and in original packaging

📌 Note: We do not accept returns for used products or change-of-mind requests.

2. Return Process

To initiate a return:

  1. Email us at support@thenookbox.com
  2. Share:
    • Order ID
    • Issue description
    • Clear photos/videos of the product

Once approved, our team will guide you through the return process.

3. Refund Policy

  • Refunds are processed after product inspection
  • Approved refunds will be credited within 5–7 business days
  • Refunds will be issued via:
    • Original payment method, or
    • Store credit (if applicable)

4. Replacement Policy

  • If the product is defective or damaged, we offer a free replacement (subject to availability)
  • If replacement is unavailable, a full refund will be issued

5. Non-Returnable Items

The following items are not eligible for return:

  • Used or damaged products (not reported within 48 hours)
  • Products without original packaging
  • Items purchased during special clearance or sale (if specified)

6. Cancellation Policy

  • Orders can be cancelled before dispatch only
  • Once shipped, cancellations are not allowed

7. Shipping Charges

  • Return shipping is covered by us only in case of defective or wrong products
  • Otherwise, shipping charges (if any) are non-refundable

8. Contact Us

For any return or refund-related queries:
📧 support@thenookbox.com

Brand Touch (Optional Ending)

The Nook Box – Designed to simplify your home, backed by trust.